24 Hour Emergency Services
An emergency is a situation that occurs during the warranty period and involves a warranted defect that, if not attended to immediately, would cause substantial damage to your house, condominium unit or condominium common elements. An emergency may also be something that poses a risk to your health and safety or causes your home to be uninhabitable.
The following is considered an emergency:
- Complete loss of heat between September 15 and May 15
- Gas leak
- Complete loss of electricity
- Complete loss of water
- Complete stoppage of sewage disposal
- Plumbing leak that requires the entire water supply to be shut off
- Major collapse of any part of the home’s exterior or interior structure
- Major water penetration through the interior walls or ceiling
- A large pool of standing water inside the home
- Presence of unacceptable levels of hazardous substances inside the home
The following is NOT considered an emergency:
- Loss of Air Conditioning
- Emergency situations due to the failure of the municipality or utility to provide the service are not covered as they are out of our control.
For emergencies (defined as something that if not attended to immediately, would likely result in an imminent or substantial risk to your home and your safety), please contact the appropriate department below:
Regular Hours Emergency Service
8:30am – 5:00pm
226-448-5871
[email protected]
After Hours Emergency Service
5:00pm – 8:30am
226-268-4041
[email protected]
After Hours HVAC (Heating) Builders Choice Air Systems
519-642-7000
London Residents
After Hours HVAC (Heating) Priority Mechanical
844-632-7116
Kitchener Residents
If your issue is not emergent, but you need to contact Ironstone, please click here.